• Own the process for getting new products live: plan launches with Merchandising and Design, and set up the workflow and support the Ecommerce Executive needs to get products on site on time, with complete and accurate information.

• Work with Design and Merchandising to capture the right product information from the start, so every product page gives customers what they need to buy with confidence.

• Work with IT and Finance, who own the ERP, to keep product data accurate between the ERP and our ecommerce systems, with a clear master system for each type of data.

• Lead our product feed strategy with the Ecommerce Manager and our performance marketing agency, improving which products go into each feed and how they appear in ads, including new templates.

• Own site tracking, making sure changes are managed properly and our data taxonomy is relevant and easy to use.

• Own site analytics: use data and tools to understand what is happening on the site, and turn it into clear actions for you and the teams around you.

Platform & Development

• Act as product owner for the website.

• Own the tech roadmap and the development budget.

• Manage our web development partner and run development cycles from brief to release.

• Keep site speed and performance on the radar, working with our development partner to protect it as the site changes and improve it where it matters.

• Understand how Shopify and our ERP connect and depend on each other, so changes on either side don't cause problems for customers or the business.

• Make sure apps and integrations are kept up to date and working properly.

Team & Collaboration

• Manage, support and develop the Ecommerce Executive, who carries out day-to-day site merchandising and page updates.

• Work closely with Ecommerce Trading, Merchandising, Design, Brand Marketing, Customer Service, Ecommerce Operations, IT and Finance to plan launches, content and site changes.

What You'll Need

• 6+ years' experience in ecommerce, ideally in fashion, luxury or premium retail.

• Strong hands-on experience with Shopify.

• Experience building and managing engaging, thoughtful, brand-led pages on Shopify, making the most of theme sections, blocks and content assets.

• Experience owning a website roadmap and managing a development agency or partner.

• A good understanding of site merchandising, search and discovery, and product data.

• An understanding of how ecommerce platforms connect with ERP systems, and why it matters which system holds the master data.

• Confidence with analytics and tracking — you know how to check the data is right and use it to make decisions.

• Experience running customer journey testing and turning the results into improvements.

• A sharp eye for detail and a feel for brand and presentation.

• Experience managing and developing at least one team member.

• Clear communication, with the confidence to work with both technical and non-technical colleagues.

• Experience with Athos (product feeds), Global-e (cross-border) or Elevar (data layer) is a bonus.

What We Offer

• Pension contribution.

• 25 days annual leave, plus bank holidays.

• Generous staff discount and regular sample sales.

• Confidential wellbeing and mental health support service.

• Office social events.